SurroPlans Passport service

Perfect for: Parents far from a passport agency or who prefer not to visit one.

Why choose Comfort or Comfort Plus service?

No Passport Agency Visit

Complete everything at your local post office or document center. No passport agency visit needed.

Fast Mail Delivery

With Comfort, get your passport in ~10-15 days*. With Comfort Plus, in ~7-10 days*.

*From the date of your ID verification appointment

Complete Document Review

Complete everything at your local post office or document center. No passport agency visit needed.

Full Service Management

We prepare documents, check photos, book appointments, and manage the whole process for you.

Features, timelines, etc are subject to change depending on government regulations and case-specific circumstances.

Close to a passport agency? Need same-day service?

Ask about our Fast Track Passport Service for priority appointments.

Learn More

Step 1: Documents we'll review for your application

Please, remember to always write to passport@surroplans.com CCing your SurroPlans advisor for all things related to the passport

With our Comfort or Comfort Plus, we'll review all your documents for accuracy and completeness before your passport agency appointment. Please send us:

Birth certificate of the baby - a scanned copy or a photo (for each baby)

Baby's height (in feet and inches), eye color, hair color (for each baby)

Copy of each parent's passport — photo of the main page (with photo and signature) and the cover (for each parent)

Your home country permanent address

Your email addresses (if different from the ones you use with SurroPlans)

Your US address (where the passport may be mailed — make sure you can get mail there)

Copy of baby's flight ticket home with the baby's name on it (for each baby)

Please, remember to always write to passport@surroplans.com CCing your SurroPlans advisor for all things related to the passport

Step 2: We'll help you get passport-compliant photos

Our team will check and prepare your baby's photos to meet passport requirements. Here's how:

Take a few photos of your baby with your phone or camera - show the full head and upper chest.

Make sure there are no shadows on your baby's face and use a white background.

Baby's eyes should be open if possible, but closed eyes are OK too.

Send the pictures to passport@surroplans.com CCing your SurroPlans advisor. Our team will check the pictures.

Once ready, we will email them back to you and you will be able to have them printed:

At your local "Walgreens"

Use the location finder here and ensure the "Passport Photo" is selected.

At your local "CVS"

Use the location finder here and ensure the "Passport Photo" is selected.

Step 3. What will happen next

We will send you:

DS-11 form — We'll email you this form. Check that all information is correct and print it on single-sided pages.

Please, DO NOT sign the DS-11. You will have to sign it during the ID validation appointment.

Letter of authorization — We'll email you this pre-filled letter. Print it and add by hand: your signature, full names, and "Father" or "Mother". It is ok to sign as "Father" and "Father" (or vice versa) or if a single parent, just "Father" or "Mother." See example below:

Statement letter for no SSN — We'll email you this pre-filled letter. Print it and add by hand: your signature, full names, and "Father" or "Mother". It is ok to sign as "Father" and "Father" (or vice versa) or if a single parent, just "Father" or "Mother." See example below:

A checklist of other items to prepare and print.

UPS shipping label — Print this label and use it after your appointment.

Your appointment confirmation — We'll schedule your appointment at the nearest acceptance facility (usually a Post Office) for ID and document verification.

What you need to do:

Print all documents — Print all the documents we send you on single-sided pages. If you don't have a printer, tell us and we'll help you find a print shop near you.

Sign the letters — Add your handwritten name and signature to both letters. Then scan all documents and email them back to us.

Step 4: What to bring to your appointment

Payment for the Passport fee.

You need a Money Order for payment. Most Post Offices can create this for you. If not, we'll tell you where to get one. Bring cash for these amounts:

For Comfort Service:

Get a Money Order at the Post Office (or we'll tell you where)
$160 Money Order payable to "US Department of State" (bring $160 cash)
$35 USD will be paid directly at the facility (Can be paid by cash or credit card)

For Comfort Plus Service:

Get a Money Order at the Post Office (or we'll tell you where)
$182.05 Money Order payable to "US Department of State" (confirm amount with us first)
$35 paid at the facility (cash or credit card to use the facility)

Baby passport photos (printed)

Baby's original birth certificate (no apostille needed - you will get it back with the passport)

1 photocopy of baby's birth certificate

Each parent's passport (originals)

Photocopies of each parent's passport (front and back pages)

Letter of authorization (printed and signed - see Step 3)

- The officer will put the original in a sealed envelope

- Before your appointment: scan the signed letter and email it to passport@surroplans.com

Statement letter for no SSN (printed and signed - see Step 3)

- The officer will put the original in a sealed envelope

- Before your appointment: scan the signed letter and email it to passport@surroplans.com

DS-11 form (print single-sided, in color - DO NOT sign - you'll sign at the appointment)

Baby's flight ticket or reservation (must show flight number and baby's name).

Important: This list may change. We will tell you the exact documents needed when we schedule your appointment.

Step 5: What happens at your appointment

Important: Each parent and the baby must come to the appointment in person.

The officer will:

Check and collect all your documents and photos

Have you sign the DS-11 form (this is an official oath)

Put everything in a sealed envelope and give it to you

You will:

Take the sealed envelope to a UPS store (we'll tell you which one is closest to you)

Ask for a free express envelope and use the shipping label we gave you

Wait for your passport in the mail (see delivery times below).

Important: Each parent and the baby must come to the appointment in person.

Comfort Service

Your passport arrives in ~10-15 days* by FedEx or UPS (to Walgreens or your address)

*From the date of your ID verification appointment

Comfort Plus Service

Your passport arrives in ~7-10 days* by FedEx or UPS (to Walgreens or your address)

*From the date of your ID verification appointment

Get in touch!

Our headquarters is in the United States, but we are based around the world.

Privacy/Cookies

**Legal Disclaimer** This page contains general information about internal processes which are subject to change without notice. The content provided is for informational purposes only and should not be construed as legal advice, an offer, guarantee, or modification of any contractual terms. Individual client contracts and terms of service govern all rights and obligations. Nothing herein creates an attorney-client relationship or constitutes a binding commitment, offer, or contract. This is not an offering of legal services, and we do not provide legal representation or act as a law firm or legal agency. Your actual process may differ from what is shown here. Please refer to your specific contract for applicable terms and conditions. Service availability varies by jurisdiction and specific client agreements.